Rocburn Ltd (Smoke Ventilation)01702 447661
Unit 5, Sutton Park, Sutton Road
SS2 5NX 5
Sarah Potter (sarah),
Adam from Rocburn was incredible. I was in the middle of selling my house, building control wouldn't sign off unless we installed an AOV. I was in a huge hurry to get the work done before moving out and completing with little over a week to get it done. Adam at Rocburn went above and beyond to help me out. I ordered the AOV on the Friday, it was delivered by the Monday and Adam lined up an improved installer to come in and fit it by the Wednesday. They removed my old velux, resized the opening, fitted the AOV and made good ready for the plasterer. And I received my commissioning certificate the very next day! how about that for service. If I could give them 100 stars, I would. Their service and help, literally saved my house sale and also got me out of an immensely stressful and time pressured situation, I honestly cannot thank them enough. They were amazing!
Rocburn Ltd (Smoke Ventilation)01702 447661
Unit 5, Sutton Park, Sutton Road
SS2 5NX 5
Stuart Vallis,
Initial call-back enquiry made via Rocburn website. Response from James was immediate and proved to be both pleasant and extremely helpful. Goods delivered promptly as promised and immediate and satisfactory resolution of manufacturing fault rectified. Overall product, service and communication – excellent.
Rocburn Ltd (Smoke Ventilation)01702 447661
Unit 5, Sutton Park, Sutton Road
SS2 5NX 5
Neil Williams,
Rocburn's staff have been excellent in helping me choose, install and calibrate the actuator for my roof vent. They even took the trouble to email me photographs to illustrate my mounting options and then speak to me on the telephone to talk me through set up. Outstanding service.
Rocburn Ltd (Smoke Ventilation)01702 447661
Unit 5, Sutton Park, Sutton Road
SS2 5NX 5
Matthew Ferraro,
Recently fitted one of Rocburn's AOV systems to an existing window in one of our developments. Sales support was excellent and they checked the windows specification and confirmed the calculations for building control. Documentation was very clear and our install team had no trouble getting it fitted to the window and the electronics connected into the existing fire alarm system. The team was available by phone during the install to answer any questions and the system worked first try. Very happy overall and would recommend them to any builder/developer who want to take the install on themselves.
Rocburn Ltd (Smoke Ventilation)01702 447661
Unit 5, Sutton Park, Sutton Road
SS2 5NX 5
Dipak ,
Your system is so straightforward and simple to install and use. You have made the instructions very easy to follow and when I did have to call you for support, I realised it was my fault not following a page of your instructions.
Rocburn Ltd (Smoke Ventilation)01702 447661
Unit 5, Sutton Park, Sutton Road
SS2 5NX 5
Michael, www.365tickets.co.uk
Hi Adam, Just wanted to drop you a line and say that the system has all been fitted and passed by the fire service, just waiting on confirmation from planning that its ok but can't see that being a problem. Thanks for all your help with this, been really impressed with your service and will definitely recommend you to anyone I come across looking for fire systems.