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It’s a New Decade - What Do your Customers expect?

Kardex News and PR from Kardex - Published 04 March 2020 As the e-commerce industry has grown, so have customer expectations.
Today customers are placing orders more frequently, in fewer quantities, later in the day and expecting delivery faster than ever before. Customers now consider 2-day delivery slow with next-day and even sameday delivery becoming the standard.

Shoppers in the year 2020 think globally, demand personalisation, desire immediate results and request return refunds without a second thought. Although it doesnÂ’t have to be, itÂ’s difficult for many companies to keep up with this momentum. Often, we see those that are just launching their e-commerce sales channel or considering expanding struggling with intralogistics.

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